Shipping policy

Shipping, Returns & Cancellation Policy

Last Updated: July 4, 2026

Welcome to Glowvy.store.

At Glowvy.store, we are committed to delivering high-quality natural products with exceptional service. Please read the following Shipping, Returns, and Cancellation Policy before placing your order.

1. Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders are not processed or shipped on weekends or public holidays unless otherwise announced.

  • During peak seasons or promotional periods, processing times may be slightly extended. Customers will be notified if significant delays occur.

2. Shipping Time

Estimated delivery times are as follows:

Destination Estimated Delivery Time
Major Cities 2–5 Business Days
Other Cities & Regions 3–7 Business Days
Remote Areas Up to 10 Business Days

Please note that delivery times are estimates and may vary due to weather conditions, customs procedures, carrier delays, or other unforeseen circumstances.

3. Shipping Costs

Shipping fees are calculated at checkout based on the delivery address and selected shipping method.

From time to time, Glowvy.store may offer Free Shipping promotions on qualifying orders.

4. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email.

  • Your tracking number.

  • The name of the shipping carrier.

  • A tracking link to monitor your shipment.

Customers can track their orders at any time using the provided tracking information.

5. Shipping Address

Customers are responsible for providing accurate shipping information, including:

  • Full Name

  • Phone Number

  • Complete Shipping Address

  • City

  • Postal/ZIP Code

  • Country

Glowvy.store is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information.

6. Shipping Delays

If your order has not arrived within the estimated delivery timeframe, please contact our Customer Support team with your order number. We will work with the shipping carrier to resolve the issue as quickly as possible.

7. Order Cancellation

Orders may be cancelled:

  • Free of charge before shipment.

  • Once an order has been shipped, it cannot be cancelled and will instead be subject to our Returns Policy.

Approved refunds for cancelled orders will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

8. Returns & Exchanges

Due to the nature of our natural products, returns and exchanges are accepted only under the following conditions:

Eligible for Return or Exchange

  • The wrong product was received.

  • The product arrived damaged.

  • The product has a manufacturing defect.

  • The item was damaged during shipping.

To qualify:

  • You must contact us within 48 hours of receiving your order.

  • Clear photos of the product and packaging must be provided.

  • The product must be unused, unopened, and in its original packaging.

Non-Returnable Items

Returns or exchanges cannot be accepted if:

  • The product has been opened or used.

  • The damage resulted from improper use or storage.

  • The request is made after the stated return period.

  • The item was purchased during a clearance or special promotion (unless defective).

9. Refund Policy

Once the returned item has been received and inspected:

  • You will be notified of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–10 business days to the original payment method.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

10. Natural Product Disclaimer

Because our products are made with natural ingredients, slight variations in color, texture, scent, or appearance may occur from batch to batch. These natural differences do not affect the quality, safety, or effectiveness of the products.

Contact Us

If you have any questions regarding shipping, returns, cancellations, or your order status, please contact our Customer Support team through the official communication channels listed on Glowvy.store.

Thank you for choosing Glowvy.store. We appreciate your trust and look forward to serving you.